We are committed to providing safe, reliable, and convenient delivery services. This shipping policy applies to orders placed via this website for delivery within the United States.
- Delivery Coverage
We currently offer delivery services primarily within the United States. Deliveries to certain remote areas, islands, or special addresses may require additional time or incur extra fees; please refer to the information displayed at checkout for specific details.
- Order Processing
Once an order is successfully submitted and payment is completed, we typically process and arrange shipment within 1–2 business days.
Order processing time excludes weekends and U.S. public holidays. Processing times may be extended due to promotional events, inventory adjustments, severe weather, or other uncontrollable factors.
- Delivery Time
Generally, standard delivery within the United States takes approximately 2–5 business days. Actual delivery times may vary based on the delivery address, logistics conditions, weather, holidays, or other uncontrollable factors.
Estimated delivery times are for reference only and do not constitute a guaranteed delivery date.
- Logistics Partners
To ensure reliable delivery, we may select appropriate logistics providers based on the order location, package weight, and delivery requirements. These include, but are not limited to:
Royal Mail
DPD
Evri
DHL
UPS
FedEx
The specific carrier may be adjusted based on the actual order circumstances.
- Shipment Tracking
If tracking services are available for an order, we will provide the relevant tracking information to the customer after the order has shipped. Customers can check the status of their packages using the tracking systems provided by the logistics carriers.
Please note that there may be delays in tracking updates; the absence of the latest status information in the short term does not necessarily indicate a problem with the package.
- Delivery Address
Customers should ensure that they provide accurate and complete information—including name, street address, zip code, contact number, and any other necessary delivery details—before submitting an order.
If delivery fails, or if a package is returned or requires re-delivery due to an incorrect or incomplete address provided by the customer, additional fees may be incurred and charged to the customer.
- Delivery Delays
In the event of delivery delays caused by extreme weather, traffic disruptions, logistics network congestion, strikes, public events, customs issues, or other circumstances beyond our reasonable control, we will make every effort to assist customers in checking the shipment status but cannot be held liable for delays resulting from such uncontrollable factors. 8. Lost or Damaged Packages
If the package you receive shows signs of obvious damage, we recommend inspecting it immediately upon delivery and contacting us as soon as possible.
If the tracking status indicates that the package has been delivered but you have not received it, please first check safe locations, neighbors, or the property management office (if applicable). If the package still cannot be located, please contact us; we will assist you in making inquiries with the relevant logistics provider based on the specific circumstances.
- Shipping Fees
Shipping fees will be displayed on the checkout page based on your order details and delivery address. Unless free shipping is explicitly stated on the website or as part of a promotion, customers are responsible for paying the applicable shipping fees shown at checkout.
We will do our best to assist you in resolving any issues encountered during the delivery process.